[Download] "University Library Virtual Reference Services: Best Practices and Continuous Improvement (Report)" by Australian Academic & Research Libraries " eBook PDF Kindle ePub Free

eBook details

Title: University Library Virtual Reference Services: Best Practices and Continuous Improvement (Report)
Author : Australian Academic & Research Libraries
Release Date : January 01, 2009
Genre: Language Arts & Disciplines,Books,Professional & Technical,Education,
Pages : * pages
Size : 222 KB

Description

INTRODUCTION This paper discusses the concepts of Virtual Reference (VR) and best practice, outlines VR service tools and service provision, and examines the evaluation of VR services. It provides a definition of best practice in email and chat service provision, compares independent and collaborative VR approaches, discusses staffing and staff training, and analyses methods for evaluating and continuously improving VR services. Much of the international scholarly literature on university library VR best practice analysed within this paper has been published in the last eight years. Of the papers examined, twenty three were identified as empirical papers, and sixteen were opinion pieces.